Providing a forward thinking approach to Quality Management

What defines a Quality Management System? Well, technically it's a system of documented processes and procedures focused on meeting customer requirements, but quality doesn't just happen because you have well a written QMS, it's much more than that; it's a culture.

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Your QMS starts with a goal and management then develop a plan to meet that goal, but different companies and different departments within those companies view quality differently. So how is quality defined? Well, pretty simply actually:

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• ​Meet the Customers expectations, understand and be focused on your Customer's wants and needs. Develop solid plans to regularly and reliably satisfy them.

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• It's everyone's responsibility, but Top Management must Lead, their commitment is vital to successful implementation. It is key to workforce engagement and customer satisfaction.

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• Continuously improve, review implemented processes, and when issues arise, identify and review the causes of those issues to provide effective improvement. Then do it again.

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